True Alliance Background Screenings ("we," "us," or "our") values your privacy and is committed to protecting the personal information collected through our website and screening services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable laws, including the Fair Credit Reporting Act (FCRA), the Drivers Privacy Protection Act (DPPA), and applicable federal and state privacy regulations.

We collect information directly from you, from our commercial clients (such as employers or landlords), and automatically when you visit our website.

• Consumer Reporting Information: To conduct background screenings on behalf of our business clients, we may collect sensitive personal information, including:
  • Full name, aliases, and contact details (address, phone number, email)
  • Social Security Number (SSN) and Date of Birth
  • Driver’s license or government-issued ID details
  • Employment history, education credentials, and professional licenses
  • Criminal history, civil records, and credit history (where authorized and permitted by law)
• Website Usage & Technical Data: When you browse our site, we may automatically collect non-identifiable technical data, such as your IP address, browser type, operating system, and pages visited.

We use the personal information collected strictly for permissible business purposes, including:

• Performing employment screening, tenant background checks, and related consumer reports as authorized by you and requested by our business clients.
• Verifying applicant identities and information provided in applications.
• Ensuring compliance with the FCRA, state consumer reporting laws, and legal process requirements.
• Responding to client inquiries, candidate disputes, and support requests.
• Maintaining and improving the functionality and security of our website and services.

We do not sell, rent, or trade personal information to third parties for marketing purposes. We disclose personal information only in the following contexts:

• To Authorized Clients: Background report details are shared strictly with the employer, housing provider, or authorized entity that requested the screening and obtained your proper written consent.
• Service Providers & Vendors: We may share necessary details with trusted third-party verification services (e.g., court researchers, employment/education verifiers, credit bureaus, identity verification providers) solely to compile the requested report.
• Legal & Regulatory Obligations: We may disclose information if required to do so by law, court order, subpoena, or to cooperate with law enforcement or regulatory authorities.
• Mobile Information Disclosure Policy:
  No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; SMS consent is not shared with third parties or affiliates.

• Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any text message received from us.
• Help: Reply HELP for support or contact customer service at customerservice@truealliancebgs.com or 866-425-9671.
• Message and data rates may apply. Message frequency varies.

As a Consumer Reporting Agency (CRA), True Alliance Background Screenings operates in strict compliance with the FCRA.

• Written Authorization: Background checks are initiated only after you have signed a clear and conspicuous disclosure and authorization form provided by the requesting client.
• Right to Access Your File: You have the right to request a free copy of your consumer file if you have been subjected to an adverse action based on a report we prepared, or under circumstances provided by law.
• Right to Dispute: If you believe any information contained in your background report is inaccurate or incomplete, you have the right to submit a dispute directly to us. We will conduct a free reinvestigation within 30 days of receiving your dispute.

We implement rigorous administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Encrypted data transmission (SSL/TLS), access controls, and secure data storage practices are utilized to keep sensitive identifiers (such as SSNs) protected at all times.

Our website and services are intended for adults and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy periodically to reflect changes in our legal obligations or business practices. The updated version will be posted on this page with a revised "Effective Date."

If you have questions about this Privacy Policy, wish to request a copy of your consumer report, or need to initiate a background check dispute, please contact us:

• True Alliance Background Screenings
• Website: truealliancebgs.com
• Email: customerservice@truealliancebgs.com
• Phone: 866-425-9671